Frequently Asked Questions
Everything you need to know about your Milla Gowns experience, from initial order to the red carpet.
How do I determine my correct size for a Milla gown?
We provide a detailed size guide on every product page. Since our gowns are designed with high-fashion tailoring, we recommend measuring your bust, waist, and hips accurately. If you are between sizes, we suggest ordering the larger size to allow for professional alterations.
How long will it take to receive my order?
Standard shipping typically takes 7-14 business days. For made-to-order couture pieces, please allow 4-6 weeks for production before shipment. Expedited shipping options are available at checkout for last-minute events.
What is your return policy for evening wear?
We accept returns on unworn, unwashed items with all original tags and security seals attached within 14 days of delivery. Please note that custom-made gowns and items marked as final sale are not eligible for return or exchange.
Are the colors of the gowns accurate on the website?
We strive to display the colors of our garments as accurately as possible. However, due to variations in monitor settings and studio lighting, the actual color may vary slightly from what you see on your screen.
Do you offer international shipping?
Yes, Milla Gowns ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
Can I request custom modifications to a gown?
We offer limited customization on specific 'Made-to-Order' styles, such as hem adjustments or sleeve additions. Please contact our concierge team before placing your order to discuss availability and additional costs.